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Shipping and Returns

1) Shipping Fee is automatically calculated by FedEx Web Server based on the actuall Gross Weight of each item.

2) All the purchases with LITEXPO are on INCOTERM2000 CPT (Carriage Paid To) bases.

3) RMA Numbers are required for all returns. Please call (800) 719-9605 for RMA. A copy of original invoice is also required.

4) All the products of LITEXPO Carry 1 year warranty.

5) Returns For Credit: Returns within 30 days of purchase must be pre-authorized by contacting Litexpo, Inc. Account Manager and are only acceptable when in "NEW", resalable condition with original boxes unmarked. A 20% restocking fee will be applied based on the item's purchase price. Returns after 30 days of purchase will only be entitled to repairs or exchange.

6) No Fault Found: "No Fault Found" returns will be subject to a $25.00 inspection and handling charge. The merchandise then will be shipped to your door, freight will be charged to your account.

7) Off Warranty Service: Off warranty service will be provided at $75 per hour for labor, plus parts and shipping cost. Litexpo, Inc. reserves the right to modify the terms and conditions of its RMA Policy within 30 days of written notification via email or by regular mail.

8) Does Not Apply: The Term of Return For Credit does NOT apply to the following items:  

  • Special Orders
  • Merchandise modified by the customer
  • Clearance items

9) Shipping charges are not refundable

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